Delete your Tablamigo account

Tablamigo is published by Hookstep. You can delete your account and personal data at any time.

In the app (fastest)

Open Tablamigo and go to the Profile tab.
Scroll down and tap Delete account.
Confirm. Your account is deleted immediately and you're signed out.

Without the app

Email support@hookstep.in from the email address you signed in with, with the subject "Delete my Tablamigo account". We'll delete it within 7 days and confirm by email.

Subscribed to Plus? If you bought Plus in the Android app from Google Play, deleting your account does not cancel it. Cancel it first in Google Play → Payments & subscriptions → Subscriptions → Tablamigo. If you subscribed on the website or web app (Razorpay), we cancel it for you when you delete your account. If that cancellation fails, the confirmation email tells you and we cancel it when you reply.

What is deleted

When you delete your account, all of this is removed straight away:

Your profile: name, bio, birth date, gender, home country, languages, interests, travel styles, countries visited, Instagram handle, profile photos and profile prompts
Your email address. The account stays as a "Deleted user" placeholder, with a made-up address in place of yours, so that other people's chats and plans don't break.
Your location and city
Every file you uploaded (profile and plan photos, photos you sent in chats, photos in your moments and your verification selfies). We start removing the files as soon as the account is deleted. If the storage service fails at that moment a file can be left behind, so email us if you want to be sure.
Your messages. The text is replaced with "[deleted]" for the other people in the chat. Polls you started, live locations you shared and your reactions are removed. A message request you sent that was never accepted is removed for both sides.
Your place in plans, chats and trips: plan memberships, chat memberships, trips, and trip-circle proposals and votes
Everything you posted: moments (with their photos, captions and location) and the likes and comments on them, city tips and your upvotes, your questions and comments on plans, plan photos and reactions, and plan ratings you gave or received
Your saved plans, including your private notes, and the plan share links you made
Safety data: your trusted contacts and emergency contact (names, phone numbers, relationship) and your SOS records, including their GPS points
Your connections and blocks, notifications, travel-buddy requests, profile views and thumbs-ups
Trip Pass redemptions and free Trip Pass grants, and any unused passes
Your sign-in code and notification tokens. Your sign-in sessions are closed (see "What is kept").

Deleted photos can stay in Cloudflare's image cache for a few hours before they stop loading.

What is anonymised

App usage events: we keep the counts (for example how many people finished sign-up) but remove your user ID and all details, so they no longer point to you. They are deleted altogether 180 days after they were recorded.
Plans you hosted: they are cancelled and the people in them are told. The cancelled plan stays on record under "Deleted user", and its group chat stays for the people who were in it, with your messages shown as "[deleted]".

What is kept, and why

These records stay on the anonymised account, because we may be legally required to keep them or need them to deal with abuse and disputes:

Purchase records: Plus subscriptions and Trip Passes you paid for (plan, amount, dates, status, and Google Play or Razorpay order and payment IDs), together with the record Google or Razorpay returned for each payment. For a Trip Pass bought on the web, Razorpay's record can include the email address, phone number and UPI ID or other payment-method reference you gave at checkout. We never receive full card numbers.
Reports you made or that were made about you, and the support tickets and replies that go with them. A ticket includes your email address as the reply address.
A log of the service emails we sent you (type, date and address, for example the confirmation of this deletion).
A few account details on the placeholder: when you joined, when you were last active, when your Plus ended, your referral code and who referred you, and your email-notification and display settings.
Closed sign-in sessions, kept only as a record that they were closed, and deleted automatically 30 days after the date they would have expired.
Server logs (IP address, the addresses your app requested, errors) are not part of your account data, so deleting your account does not change them. No automatic deletion period is set for them.

We keep the records above for as long as the law requires, and no longer than we need them. No automatic deletion date is set yet. If you want any of them removed sooner, email support@hookstep.in and we'll remove what we are allowed to. None of these records is shown to other users.

Backups

We back up our database every 6 hours, and a backup taken before you deleted your account still contains your data. We keep the 10 most recent backups (about two and a half days) on our server and in private off-site storage; older ones are deleted automatically, so data you delete can stay in a backup for up to about 3 days. Backups hold the database only, not uploaded files. More detail is in our privacy policy.

Questions about deletion

Email support@hookstep.in. Tablamigo is published by Hookstep.